Written Communication

• use large font size – 14 or larger
• use a Sans Serif font – (e.g. Arial, Tahoma, Verdana, and many more)
• use short clear sentences
• leave plenty of space between lines
• use at least 1.5 spacing between lines
• use clear headings to signpost information
• highlight the key points
  • bold – (be careful not to over use, because it feels like shouting)
  • bullet points
  • text boxes to highlight important information
• use numbers (1, 2, 3) instead of words (one, two, three)
• do not use block capitals (you lose the shape of the word)

For longer documents

• add a brief summary (3-4 bullet points) at the beginning of the document for those who can’t read it all
• divide the information into topics
• include
  • an index
  • a helpful words section at the back